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ForumForumNotifybox ForumNotifybox ForumInstallationInstallationItIt's not working...
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 11/17/2010 2:38 AM
 

I don't know what I'm doing wrong, but it's not working for me. I have watched the video a thousand times, followed what seem to be the very simple instructions, and yet I do not get the pop-up that asks me if I want to check out the file. Help please... Myra

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 11/18/2010 7:55 AM
 

Ok, thank you for reporting your problem.

A few questions/things to check;

a) In the status notification area of the taskbar (bottom right on your screen where you have the clock, speaker volume etc), can you see the Notifybox icon? I.e. is Notifybox running on your computer? You can also check this in Windows task manager, you should have a process running called “Notifybox.exe”. If the answer is no, then go to the start menu -> Ifront Notifybox and start the application. Then you should get Notifybox icon in the notification area of the taskbar.

b) If you have a Notification icon in the notification area of the taskbar, right click on it and select ‘Properties’. Make sure in the ‘Account’ tab that you have selected the correct path to your main Dropbox folder (Dropbox path). Also check that you have selected a “Folder to watch and monitor”. In the free version there is only files in this folder that will be monitored. Also check that the checkbox “Start Notifybox when Windows starts” is checked so the application auto-start the next time you restart your computer.

c) When the application is running and the correct folders have been defined you should be able to check-out and check-in. Go to the folder you selected as the “Folder to watch and monitor”. Drop a Word or Excel file in this folder. It should then as normal be synchronized by Dropbox. Then try to open the same file again by double-clicking on it, or open it from within Word or Excel. Do you then get a message to check-out?

d) If not, open the Notifybox application again by selecting ‘Properties’ after right-click on the Notifybox icon in the taskbar. Go to the ‘Event log’ tab. Can you here see anything else then the message that Notifybox has started? I.e. has the application recognized that any files has been created or updated etc? If not, are you sure that you have selected the correct path to the Dropbox folder under the ‘Account tab’?

e) And – if it still doesn’t work - what version of MS Office are you using? What Windows version are you using?

/Erik
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 11/18/2010 5:31 PM
 

FYI: Solution

Could you please try to change your name from “Myra’s Laptop” to something else without ‘strange’ characters, like “Myra” or something. You don’t need to have the computer name in “Your name”, because Notifybox uses your computer name when flagging a file as checked-out. I.e. you can have several laptops and computers where you have the name “Myra”, the system will still recognize that it is checked out on another computer.

AND – important – after you have changed the name, click Save and restart the application.

In the task-bar icontray where you have the Notifybox icon, right-click and select “Exit”. Then start the application again using the normal start men.

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 11/18/2010 5:39 PM
 
 Modified By maacpa  on 11/18/2010 11:39:56 AM

That fixed it! Thanks Erik. Myra

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 11/24/2010 5:13 PM
 
 Modified By corsair992  on 11/24/2010 12:01:45 PM

I had the same problem with an underscore in my PC name - is there any plan to support strange characters?

EDIT: Hmm, I renamed it to a normal name (which fixed the problem), then renamed it back to the original and it works now...

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